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Post by koralkol on Nov 20, 2020 10:01:05 GMT -5
Hey I am using Sims 4 Studio for Mac 1.3.1.8 (Apple Blossom) and I've noticed that this new version everytime when i am trying to open "Palettes" window - it crashes and quits. Everytime. DO you know when it will be fixed?
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Post by brianitesims on Nov 20, 2020 10:48:50 GMT -5
Hey there I've been having that same issue for several versions now and have yet to figure out what exactly is causing it.
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Post by koralkol on Nov 20, 2020 12:58:21 GMT -5
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Post by koralkol on Nov 20, 2020 13:08:45 GMT -5
streamable.com/o4xhohi upladed video how it looks. Also game was repaired. Folder documents TS4S deleted and TS4S refreshed. System is updated. Game updated.
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Post by koralkol on Nov 21, 2020 4:39:14 GMT -5
Hey, someone?
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Post by koralkol on Nov 22, 2020 13:40:04 GMT -5
up
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Post by andrew on Nov 23, 2020 1:13:25 GMT -5
koralkol if you can check your /Users/[your username]/Documents/Sims 4 Studio/Logs and your /System/Applications/Utilities/Console.app, for error messages, it may help. The next version of Studio should be able to catch more errors that would otherwise close the game and provide details about the error. Another thing that you could try is to temporarily move your /Users/[your username]/Documents/Sims 4 Studio/Palettes folder to another location in case Studio is having trouble loading something in your palette folder.
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Post by koralkol on Nov 23, 2020 15:26:35 GMT -5
Hey Andrew! Thank you for reaching out! Of course I checked logs and there is nothing ... This is log when it crashed:
"[07:16:54] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [07:17:18] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [07:17:18] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [07:17:18] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [07:27:10] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [07:27:10] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [07:27:10] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [07:27:11] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [07:45:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [07:45:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [07:45:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [07:45:04] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [07:45:22] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [07:45:22] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [07:45:22] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [07:45:23] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [07:45:44] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [07:45:44] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [07:45:44] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [07:45:44] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [08:40:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [08:40:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [08:40:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [08:40:19] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:02:58] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:02:58] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:02:58] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:02:59] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:09:27] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:09:28] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:09:28] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:09:29] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:44:41] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:44:42] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:44:42] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:44:42] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:45:52] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:45:52] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:45:52] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:45:53] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:47:36] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:47:36] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:47:36] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:47:37] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:57:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:57:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:57:19] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:57:19] [v1.3.1.8] Info [AppModel.DoInit:0] Done. [11:58:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing game files... [11:58:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing thumbnails... [11:58:04] [v1.3.1.8] Info [AppModel.DoInit:0] Initializing Studio Mods folder... [11:58:05] [v1.3.1.8] Info [AppModel.DoInit:0] Done."
I do not have any palettes yet, so the folder is empty though.
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Post by andrew on Nov 24, 2020 19:43:34 GMT -5
koralkol I see that you checked the logs, but did you also check the Console.app? That can sometimes have errors that cause the application to shut down before even having a chance to write to its own log file (as it seems to be the case here). The next version will add some better error trapping code that should hopefully get more details about some of these unlogged crashes.
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Post by tyirannoss on Nov 25, 2020 4:53:41 GMT -5
I hope no one minds me jumping in here. I have the same problem as koralkol - logs look the same and also have no files in the Palettes folder. I've copied what comes up in Console when I go through the following process: Open S4Studio.app > "Tools" > "Color Palette". Everything that references "S4Studio" has been pasted below, I wasn't sure what was and wasn't relevant so it's all included. {Spoiler}default 09:45:07.696382+0000 Dock LAUNCHING:0x0-0x207207 S4Studio foreground=1 bringForward=1 seed=667 userActivityCount=0 default 09:45:07.710361+0000 loginwindow -[PersistentAppsSupport applicationReady:] | App: S4Studio, ready, updating active tracking timer default 09:45:07.710930+0000 loginwindow -[ApplicationManager checkInAppContext:eventData:] | ApplicationManager: Checked in app : S4Studio default 09:45:07.718887+0000 runningboardd Resolved pid 9800 to [executable<S4Studio(501)>:9800] default 09:45:07.742358+0000 runningboardd [executable<S4Studio(501)>:9800] This process will not be managed. default 09:45:07.742402+0000 runningboardd Now tracking process: [executable<S4Studio(501)>:9800] default 09:45:07.745781+0000 runningboardd Acquiring assertion targeting executable<S4Studio(501)> from originator [daemon<com.apple.coreservices.launchservicesd>:202] with description <RBSAssertionDescriptor; foregroundApp:9800; ID: 336-202-1588; target: 9800> attributes = { <RBSDomainAttribute: 0x7ff490628040; domain: com.apple.launchservicesd; name: RoleUserInteractiveNonFocal; sourceEnvironment: 0x0>; } default 09:45:07.745982+0000 runningboardd Assertion 336-202-1588 (target:executable<S4Studio(501)>) will be created as active default 09:45:07.746927+0000 runningboardd [executable<S4Studio(501)>:9800] Ignoring jetsam update because this process is not memory-managed default 09:45:07.747306+0000 runningboardd Finished acquiring assertion 336-202-1588 (target:executable<S4Studio(501)>) default 09:45:07.747169+0000 runningboardd [executable<S4Studio(501)>:9800] Ignoring resume because this process is not lifecycle managed default 09:45:07.747561+0000 runningboardd Acquiring assertion targeting executable<S4Studio(501)> from originator [daemon<com.apple.coreservices.launchservicesd>:202] with description <RBSAssertionDescriptor; foregroundApp:9800; ID: 336-202-1589; target: 9800> attributes = { <RBSDomainAttribute: 0x7ff490624210; domain: com.apple.launchservicesd; name: RoleUserInteractiveNonFocal; sourceEnvironment: 0x0>; } default 09:45:07.747606+0000 runningboardd [executable<S4Studio(501)>:9800] Set darwin role to: UserInteractiveNonFocal default 09:45:07.747724+0000 runningboardd [executable<S4Studio(501)>:9800] Ignoring GPU update because this process is not GPU managed default 09:45:07.747756+0000 runningboardd Assertion 336-202-1589 (target:executable<S4Studio(501)>) will be created as active default 09:45:07.752818+0000 runningboardd Finished acquiring assertion 336-202-1589 (target:executable<S4Studio(501)>) default 09:45:07.754556+0000 runningboardd Invalidating assertion 336-202-1588 (target:executable<S4Studio(501)>) from originator 202 default 09:45:08.266499+0000 S4Studio listening for XPC daemon default 09:45:08.267261+0000 S4Studio remote: <private> default 09:45:08.910701+0000 S4Studio FRONTLOGGING: version 1 default 09:45:08.910717+0000 S4Studio Registering, pid=9800 default 09:45:08.912364+0000 S4Studio CHECKIN: pid=9800 default 09:45:08.924150+0000 S4Studio CHECKEDIN: pid=9800 asn=0x0-0x207207 foreground=1 default 09:45:08.923902+0000 launchservicesd CHECKIN:0x0-0x207207 9800 com.sims4studio.s4s default 09:45:08.928591+0000 lockoutagent Requesting policy for bundle IDs: ( "com.sims4studio.s4s" ) default 09:45:08.945653+0000 S4Studio Registered, pid=9800 ASN=0x0,0x207207 default 09:45:08.945894+0000 S4Studio Registered, pid=9800 cgConnectionID=4ccd3 default 09:45:08.947829+0000 S4Studio BringForward: pid=9800 asn=0x0-0x207207 bringForward=1 foreground=1 uiElement=0 launchedByLS=1 modifiersCount=1 allDisabled=0 default 09:45:08.947921+0000 S4Studio BringFrontModifier: pid=9800 asn=0x0-0x207207 Modifier 0 hideAfter=0 hideOthers=0 dontMakeFrontmost=0 mouseDown=0/0 seed=0/0 default 09:45:08.948151+0000 S4Studio BringForward: pid=9800 asn=0x0-0x207207 default 09:45:08.948288+0000 S4Studio SetFrontProcess: asn=0x0-0x207207 options=0 default 09:45:08.950783+0000 runningboardd Acquiring assertion targeting executable<S4Studio(501)> from originator [daemon<com.apple.coreservices.launchservicesd>:202] with description <RBSAssertionDescriptor; frontmost:9800; ID: 336-202-1590; target: 9800> attributes = { <RBSDomainAttribute: 0x7ff490735c90; domain: com.apple.launchservicesd; name: RoleUserInteractiveFocal; sourceEnvironment: 0x0>; } default 09:45:08.951147+0000 runningboardd Assertion 336-202-1590 (target:executable<S4Studio(501)>) will be created as active default 09:45:08.955657+0000 S4Studio Current system appearance, (HLTB: 1), (SLS: 0) default 09:45:08.963067+0000 S4Studio Post-registration system appearance: (HLTB: 1) default 09:45:08.962202+0000 runningboardd [executable<S4Studio(501)>:9800] Ignoring jetsam update because this process is not memory-managed default 09:45:08.966099+0000 runningboardd [executable<S4Studio(501)>:9800] Set darwin role to: UserInteractiveFocal default 09:45:08.967084+0000 runningboardd Finished acquiring assertion 336-202-1590 (target:executable<S4Studio(501)>) default 09:45:08.967452+0000 runningboardd [executable<S4Studio(501)>:9800] Ignoring GPU update because this process is not GPU managed default 09:45:08.990448+0000 distnoted register name: com.apple.xctest.FakeForceTouchDevice object: com.sims4studio.s4s token: f426e pid: 9800 default 09:45:09.103348+0000 distnoted register name: com.apple.nsquiet_safe_quit_give_reason object: com.sims4studio.s4s token: f4277 pid: 9800 default 09:45:09.107645+0000 S4Studio NSApp cache appearance: -NSRequiresAquaSystemAppearance: 0 -appearance: (null) -effectiveAppearance: <NSCompositeAppearance: 0x600002b54000 ( "<NSAquaAppearance: 0x600002b40700>", "<NSSystemAppearance: 0x600002b40780>" )> error 09:45:09.420373+0000 tccd Failed to copy signing info for 9800, responsible for file:///Applications/S4Studio.app/Contents/MacOS/S4Studio: #-67062: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" default 09:45:09.425081+0000 tccd -[TCCDAccessIdentity staticCode]: static code for: identifier com.sims4studio.s4s, type: 0: 0x7ff75f649c60 at /Applications/S4Studio.app error 09:45:09.438338+0000 tccd Failed to copy signing info for 9800, responsible for file:///Applications/S4Studio.app/Contents/MacOS/S4Studio: #-67062: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" default 09:45:09.442053+0000 tccd -[TCCDAccessIdentity staticCode]: static code for: identifier com.sims4studio.s4s, type: 0: 0x7f9980c1d8f0 at /Applications/S4Studio.app default 09:45:10.057646+0000 S4Studio Registering for test daemon availability notify post. default 09:45:10.057849+0000 S4Studio notify_get_state check indicated test daemon not ready. default 09:45:10.142724+0000 S4Studio SignalReady: pid=9800 asn=0x0-0x207207 default 09:45:10.144196+0000 S4Studio SIGNAL: pid=9800 asn=0x0x-0x2126343 error 09:45:10.170407+0000 tccd Failed to copy signing info for 9800, responsible for file:///Applications/S4Studio.app/Contents/MacOS/S4Studio: #-67062: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" default 09:45:10.177077+0000 tccd -[TCCDAccessIdentity staticCode]: static code for: identifier com.sims4studio.s4s, type: 0: 0x7ff75f44f280 at /Applications/S4Studio.app default 09:45:10.706137+0000 hidd Connection added: IOHIDEventSystemConnection uuid:E06C8E30-FC3D-4FFE-8F13-F8BE99EE027D pid:9800 process:S4Studio type:Passive entitlements:0x0 caller:HIToolbox: ___GetIOHIDEventSystemClient_block_invoke + 26 attributes:(null) state:0x0 events:0 mask:0x0 default 09:45:10.707866+0000 S4Studio startHIDEventSystemClient default 09:45:10.708277+0000 hidd Connection added: IOHIDEventSystemConnection uuid:19B78350-3E16-42D8-AAF3-C58FC94F17CC pid:9800 process:S4Studio type:Monitor entitlements:0x0 caller:GameController: _GCHIDEventCallback + 96 attributes:(null) state:0x0 events:0 mask:0x0 default 09:45:10.709404+0000 S4Studio startHIDEventMonitor default 09:45:10.709439+0000 S4Studio Bypassing UIKit, getting directly from hid client default 09:45:11.140850+0000 S4Studio open default 09:45:11.209438+0000 hidd Connection added: IOHIDEventSystemConnection uuid:5AE48BE6-3794-4F62-98E8-C996A0205C6C pid:9800 process:S4Studio type:Passive entitlements:0x0 caller:HIServices: ___GetIOHIDEventSystemClient_block_invoke + 26 attributes:(null) state:0x0 events:0 mask:0x0 default 09:45:15.153264+0000 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | Contents:( { BackgroundState = 2; BundleID = "com.sims4studio.s4s"; Hide = 0; Path = "/Applications/S4Studio.app"; }, { BackgroundState = 2; BundleID = "com.apple.console"; Hide = 0; Path = "/System/Applications/Utilities/Console.app"; }, { BackgroundState = 2; BundleID = "com.apple.textedit"; Hide = 0; Path = "/System/Applications/TextEdit.app"; }, { BackgroundState = 2; BundleID = "com.apple.finder"; Hide = 0; Path = "/System/Library/CoreServices/Finder.app"; } ) default 09:45:18.129611+0000 hidd Connection removed: IOHIDEventSystemConnection uuid:E06C8E30-FC3D-4FFE-8F13-F8BE99EE027D pid:9800 process:S4Studio type:Passive entitlements:0x0 caller:HIToolbox: ___GetIOHIDEventSystemClient_block_invoke + 26 attributes:(null) state:0x1 events:0 mask:0x0 default 09:45:18.129611+0000 hidd Connection removed: IOHIDEventSystemConnection uuid:19B78350-3E16-42D8-AAF3-C58FC94F17CC pid:9800 process:S4Studio type:Monitor entitlements:0x0 caller:GameController: _GCHIDEventCallback + 96 attributes:(null) state:0x1 events:0 mask:0x0 default 09:45:18.129858+0000 hidd Connection removed: IOHIDEventSystemConnection uuid:5AE48BE6-3794-4F62-98E8-C996A0205C6C pid:9800 process:S4Studio type:Passive entitlements:0x0 caller:HIServices: ___GetIOHIDEventSystemClient_block_invoke + 26 attributes:(null) state:0x1 events:0 mask:0x0 default 09:45:18.141777+0000 runningboardd [executable<S4Studio(501)>:9800] Death sentinel fired! default 09:45:18.176846+0000 runningboardd Invalidating assertion 336-202-1590 (target:executable<S4Studio(501)>) from originator 202 default 09:45:18.188297+0000 runningboardd Invalidating assertion 336-202-1589 (target:executable<S4Studio(501)>) from originator 202 default 09:45:18.242683+0000 runningboardd Removing process: [executable<S4Studio(501)>:9800] default 09:45:18.260529+0000 runningboardd Removing assertions for terminated process: [executable<S4Studio(501)>:9800] error 09:45:18.297430+0000 runningboardd RBSStateCapture remove item called for untracked item 336-202-1590 (target:executable<S4Studio(501)>) error 09:45:18.297486+0000 runningboardd RBSStateCapture remove item called for untracked item 336-202-1589 (target:executable<S4Studio(501)>) default 09:45:23.173538+0000 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | previouslyRunningApps: ( { BackgroundState = 2; BundleID = "com.sims4studio.s4s"; Hide = 0; Path = "/Applications/S4Studio.app"; }, { BackgroundState = 2; BundleID = "com.apple.console"; Hide = 0; Path = "/System/Applications/Utilities/Console.app"; }, { BackgroundState = 2; BundleID = "com.apple.textedit"; Hide = 0; Path = "/System/Applications/TextEdit.app"; }, { BackgroundState = 2; BundleID = "com.apple.finder"; Hide = 0; Path = "/System/Library/CoreServices/Finder.app"; } )
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Post by koralkol on Nov 25, 2020 11:56:13 GMT -5
koralkol I see that you checked the logs, but did you also check the Console.app? That can sometimes have errors that cause the application to shut down before even having a chance to write to its own log file (as it seems to be the case here). The next version will add some better error trapping code that should hopefully get more details about some of these unlogged crashes. Hey! I just checked console.app and once again did everything i did before. When it crashed nothing appeared in Console :(
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Post by koralkol on Nov 25, 2020 11:57:55 GMT -5
koralkol I see that you checked the logs, but did you also check the Console.app? That can sometimes have errors that cause the application to shut down before even having a chance to write to its own log file (as it seems to be the case here). The next version will add some better error trapping code that should hopefully get more details about some of these unlogged crashes. in system log i noticed: Nov 25 17:57:12 MacBook-Pro com.apple.xpc.launchd[1] (com.sims4studio.s4s.18960[2304]): Service exited with abnormal code: 1
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Post by andrew on Nov 26, 2020 15:06:03 GMT -5
koralkol usually the part of the console that will have the most helpful troubleshooting information will be the crash logs. Do you have any of those? Edit: Also, which version of Mac OS are you on? I have not tested Studio on anything above Catalina 10.15.7
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Post by koralkol on Nov 29, 2020 17:05:05 GMT -5
- nope - no crash reports there (after again testing it and after S4Studio again crashed - nothing appeared there...) I recorded a video: streamable.com/hbould also nothing above catalina 10.15.7 : koralkol usually the part of the console that will have the most helpful troubleshooting information will be the crash logs. Do you have any of those? Edit: Also, which version of Mac OS are you on? I have not tested Studio on anything above Catalina 10.15.7
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Post by andrew on Dec 9, 2020 23:22:05 GMT -5
koralkol I'm still not sure why it is crashing, but the new version of Studio released yesterday may be able to at least provide a better error message. There were several fixes made to prevent Studio from closing crashing without providing details. Can you try again with 1.3.1.9?
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